Things to try before calling support
There are things to try before contacting support. Going through these steps may save you time and money.
- Restart the system that’s experiencing problems. If there are multiple systems like a workstation and a printer, try restarting both to see if a restart resolves the issue.
- Ensure you have the latest updates. Depending on the problem you’re experiencing, this could mean: Windows updates, the latest drivers, the latest firmware, app version upgrades, etc. Having the latest in place ensures that you’re not fighting a known issue. Known issues are usually resolved in newer releases of software. Of course, ALWAYS backup your data and anything else that’s critical BEFORE attempting to apply updates and/or upgrades.
- If the problem you’re encountering is with a hosted solution, you may consider calling the company providing the service. Many times they will provide you with FREE technical support. They also have a vast knowledge base of known issues with solutions for their product and/or services.
- If the issue you’re experiencing is with a shared service or software, determine if anyone else is having a problem. This will help narrow down potential causes.