Unable to VPN into Log-On Technologies

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If you’re unable to VPN into Log-On Technologies cloud solutions, here are a few things to try before contacting support:

  • Verify your Internet is up and running.  Verify that you’re able to ping a FQDN like www.google.com or something other to ensure DNS is also working.
  • Reboot your system and try to establish the VPN connection.
  • Verify that you’re not connected via wireless AND wired simultaneously on your system.  Sometimes having two connections established to the network can cause issues.
  • Clear the workstation’s arpcache that you’re attempting to VPN from.
  • Reboot/restart your firewall.
  • Contact your ISP to ensure they are not blocking VPN traffic.